![]() ![]() †For returns in Oklahoma, the sales tax refunded to you is based on the net amount of the refund after any charge for the restocking fee. Once requested, you will have an additional 15 days to print your return shipping label and mail back your return. For Q-Series and S-Series Soundbars ordered through or the Shop App between Jand December 31, 2023, you have 100 days to request a return.Please note that certain states may have different treatment for sales taxes on refunds subject to restocking fees†. If you’re returning a large household appliance, and you have not requested a return within the 15-day return window described above, a 10% restocking fee based on the purchase price may* apply.We are unable to send back any successfully processed trade-in devices, so please make sure you don’t send your trade-in device until after you’ve decided to keep your new device. If your order had a trade-in on it, the trade-in will be canceled once the return is successfully processed.Any missing promotional items will have their value deducted from the final refunded amount. If your order came with promotional products, all items must be returned for a full refund.If you’re returning a phone, tablet, or PC – Removing your personal accounts and factory resetting the device will help ensure speedy processing of your return.Once requested, you’ll have an additional 15 days to print your return shipping label and mail back your return. For orders placed on or the Shop App that were not picked up at a store, you have 15 days to request a return ( 30 days for Jet Bots and vacuums). ![]()
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